Privacy Policy

Dofiq is an education platform that supports tutoring, classes, assignments, learning materials, video lessons, communication, and progress tracking. We serve students, parents and guardians, teachers, and institutions.

We collect information needed to operate and improve Dofiq, which may include:

• Account information: name, email address, phone number, and role.
• Profile information: information provided by students, parents or guardians, teachers, and institutions.
• Learning activity: assignments, submissions, scores, feedback, video progress, and session activity.
• Communication data: information shared in Dofiq groups, chats, and classes where those features are used.
• Technical data: device and browser information, logs, cookies, and analytics data.
• Authentication information:information received from providers such as Google or Supabase to help authenticate an account. Dofiq does not store Google passwords.

We use personal information to:

• Provide, maintain, and support the Dofiq platform.
• Authenticate users and protect accounts.
• Manage classes, groups, tutoring, assignments, and related workflows.
• Personalize learning experiences and help users track progress.
• Support teachers, administrators, parents, and institutions.
• Improve the safety, security, and reliability of Dofiq.
• Send service-related notifications and respond to requests for support.

Dofiq may be used by students under parent, guardian, or institution supervision. Parents, guardians, and institutions are responsible for obtaining any consent required for a student's use of Dofiq where applicable.

We share information only when it is needed to provide, protect, or operate Dofiq.

• Teachers, administrators, parents or guardians, and institutions may see information needed to provide and oversee education services.
• We may use service providers for functions such as authentication, hosting, chat, video, email, SMS, analytics, and platform operations. These may include Supabase, Vercel, Cloudflare, and communication or video providers, as applicable.
• We may share information when required for legal, safety, fraud-prevention, or security purposes.

Dofiq does not sell personal information.

We use reasonable administrative, technical, and organizational measures designed to protect information. No online service can guarantee absolute security, so users should also keep their account credentials private and contact us if they suspect misuse.

We retain information for as long as it is needed to provide Dofiq, meet legitimate operational needs, resolve disputes, and comply with applicable obligations. Retention may vary based on the type of information and the user's relationship with Dofiq.

Depending on where you live and your relationship with Dofiq, you may be able to request access to, correction of, or deletion of personal information, or ask questions about how it is handled. Parents, guardians, and institutions may make requests about student information they are authorized to manage.

Dofiq may use cookies and similar technologies to remember preferences, keep sessions working, understand platform use, and improve reliability. You can generally control cookies through your browser settings, although some platform features may not work as intended if cookies are disabled.

Dofiq and its service providers may process information in countries other than the one where you live. When we do so, we take reasonable steps to handle information in line with this policy and applicable requirements.

For privacy questions or requests, contact us at support@dofiq.com.